Do you currently measure the performance of ICT at your school? Service level
management can help you to do this.
Aim
The aim of this section is to introduce the topic of service level management and to
help you implement the process in your school with a minimum of preparation and
training.
Objectives
The objectives of this section are to enable you to:
- understand the concept and benefits of service level management
- understand what is involved in the process of Service Level Management
- understand the roles and responsibilities in service level management
- implement a basic service level management process in your school
- continue to operate this service level management process
- identify useful measurements to gain benefit from the service level management
process you have implemented
- review your implementation and summarise your progress.
Structure
The topic is arranged in the following sections:
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Topic home page
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- Aim and objectives of this section
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- An introduction to the Service Level Management
process, including the roles and responsibilities involved
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- A guide to implementing the Service Level Management
process, with direct links to templates and examples
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- A guide to the ongoing operation of the Service Level
Management process, with direct links to templates and
examples
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- All of our examples and templates for this process
collected together in one area
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- All roles and responsibilities for this process collected
together in one area
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- A summary of the process and what you should have
achieved, plus a checklist to help you identify whether you
need to revisit any of the materials
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