Checklist

Use this checklist to identify any areas of service level management that have not been entirely successful. Then reinforce them by revisiting and re-implementing the relevant section of the FITS process.

*Characteristics of a successful implementation*	*FITS section to revisit if implementation has not yet been successful*
You have assigned roles and responsibilities.	Assigning roles and responsibilities in Service Level Management
Those involved in service level management understand the process.	Overview of service level Management
A service catalogue documents all services in use.	Document services
You have estimated current service levels and included your findings in the service catalogue.	Estimate service levels
You produce regular service reports that include consistent and relevant information on all FITS processes.	Produce service report When does it need doing? Who does it? Implement FITS processes
You review service levels regularly.	Review service levels When does it need doing? Who does it?

If the above characteristics are all true of your school, congratulations on implementing a successful service level management process! The next steps for you are to continue operating the process as described in the Service Level Management operations guide and establish the process firmly. Work through this checklist at regular intervals to help you check that everyone concerned continues to carry out all aspects of the process. Using the links above, you can then address any shortfalls as they arise.

Go back to Review of Service Level Management

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FITS - Service Level Management