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Operational task
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Frequency
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Implement FITS processes
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The implementation of each FITS process is a
one-off activity that is subject to individual
review and re-implementation as necessary.
Consider process enhancements only after
each process has been introduced and
operated for a period of time.
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Produce service report
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Produce service reports regularly, not
randomly. Random reports make it hard to
identify trends. Choose a frequency and
structure and stick to it for a while, then review
its suitability and adjust accordingly. Avoid
introducing change with every report to allow
the ‘picture’ to build.
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Review service levels
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Review all service reports soon after they have
been produced. Reports are of no value if they
are not acted on and they are hard to follow up
if they are old.
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