Service Level Management helps to ensure that ICT services delivered to the end-
users meet their needs. Some of the benefits of Service Level Management
include that it:
- highlights what services are already in place
- helps to determine priority services
- indicates a clear remit for those providing technical support
- helps to allocate resources appropriately
- determines a minimum level of service that is acceptable
- helps to highlight shortcomings in service provision
- provides a basis for discussion and promotes communication
- provides targets to aim for
- helps to promote continuous improvement.
