The purpose of this section is to help you review your implementation and ongoing
operation of service level management, check your understanding of the process,
examine what a successful implementation should look like and consider what you
have achieved by introducing it into your school. This will help you to assess how
successful its introduction has been and point you back to the relevant sections in
the Service Level Management process that you should revisit to make
improvements, if these are necessary.
Start by reading the sections included in the recap of Service Level Management.
When you have refreshed your memory and considered your own implementation
alongside these descriptions, work through the checklist to identify any areas that
you should revisit and perhaps re- implement or reinforce.
