Do you know which ICT systems are the most critical to your school? If an accident
caused them all to fail, would you know where to start to restore the service?
Service continuity management is what helps you prepare a fallback plan for when
the unexpected happens.
Aim
The aim of this section is to introduce the topic of service continuity management
and to help you implement the process in your school with a minimum of
preparation and training.
Objectives
The objectives of this section are to enable you to:
- understand the concept and benefits of service continuity management
- understand what is involved in the process of Service Continuity Management
- understand the roles and responsibilities in service continuity management
- implement a basic service continuity management process in your school
- continue to operate this service continuity management process
- identify useful measurements to gain benefit from the service continuity
management process you have implemented
- review your implementation and summarise your progress.
Structure
The topic is arranged in the following sections:
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Topic home page
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- Aim and objectives of this section
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- An introduction to the Service Continuity Management
process, including the roles and responsibilities involved
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- A guide to implementing the Service Continuity
Management process, with direct links to templates and
examples
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- A guide to the ongoing operation of the Service
Continuity Management process, with direct links to
templates and examples
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- All of our examples and templates for this process
collected together in one area
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- All roles and responsibilities for this process collected
together in one area
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- A summary of the process and what you should have
achieved, plus a checklist to help you identify whether
you need to revisit any of the materials
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