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 1. Overview  
 What is Service Continuity Management?  
 Why use Service Continuity Management?  
 Who uses Service Continuity Management?  
 How Service Continuity Management works  
 What does Service Continuity Management cost?  
 2. Implementation guide  
 Define what needs to be done  
 Prepare to implement  
 Implement  
 Review the implementation  
 Implementation resources  
 3. Operations guide  
 What needs to be done  
 When does it need doing?  
 Who does it?  
 Operational resources  
 4. Toolkit  
 Templates  
 Examples  
 5. Roles and responsibilities  
 Service continuity manager  
 Service continuity recovery team  
 6. Review of Service Continuity Management  
 Recap of Service Continuity Management  
 Checklist  
When does it need doing?
Operational task
Frequency
Keep the plan up to date
Whenever there is a significant change to services or equipment
Improve the plan
As often as possible - review at least once a year
Improve countermeasures
As often as possible - review at least once a year
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