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 1. Overview  
 What is Service Continuity Management?  
 Why use Service Continuity Management?  
 Who uses Service Continuity Management?  
 How Service Continuity Management works  
 What does Service Continuity Management cost?  
 2. Implementation guide  
 Define what needs to be done  
 Prepare to implement  
 Implement  
 Review the implementation  
 Implementation resources  
 3. Operations guide  
 What needs to be done  
 When does it need doing?  
 Who does it?  
 Operational resources  
 4. Toolkit  
 Templates  
 Examples  
 5. Roles and responsibilities  
 Service continuity manager  
 Service continuity recovery team  
 6. Review of Service Continuity Management  
 Recap of Service Continuity Management  
 Checklist  
Service continuity recovery team
  • Participates in the testing and invocation of the service-continuity recovery plan
  • Includes technical staff for technical procedures
  • Includes users for testing and during actual invocation
  • Includes departmental representatives for communication and co- ordination (in testing and in invocation)
  • Is led by the service continuity manager

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