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FITS - Service Continuity Management
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Introduction to FITS
Change Processes
Change Management
Release Management
Configuration Management
Strategic Processes
Financial Management
Service Level Management
Service Continuity Manaagement
Proactive Processes
Problem Management
Network Monitoring
Preventative Maintenance
Reactive Processes
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1. Overview
What is Service Continuity Management?
Why use Service Continuity Management?
Who uses Service Continuity Management?
How Service Continuity Management works
What does Service Continuity Management cost?
2. Implementation guide
Define what needs to be done
Prepare to implement
Implement
Review the implementation
Implementation resources
3. Operations guide
What needs to be done
When does it need doing?
Who does it?
Operational resources
4. Toolkit
Templates
Examples
5. Roles and responsibilities
Service continuity manager
Service continuity recovery team
6. Review of Service Continuity Management
Recap of Service Continuity Management
Checklist
Examples
Service Continuity recovery plan example
service catalogue example
CMDB example
Go back to
Toolkit
Service continuity recovery plan example
see attached
Go back to
Examples
See related topics and documents
TT5479.doc
Service catalogue example
see attached
Go back to
Examples
See related topics and documents
TT5396.xls
CMDB example
see attached
Go back to
Examples
See related topics and documents
TT5250.xls
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