Service Continuity Management in the context of ICT should be initiated and
managed by someone with a senior role in ICT or technical support. However, in
line with the ICT strategy and because ICT is for the users, it is important that
responsibility for service continuity management includes user representatives and
authorities such as headteachers. In fact, ICT service continuity management
should be part of an overall 'school continuity plan' - after all, recovering the ICT
alone will not recreate the school in the event of a disaster.
Remember that your ICT services are often affected by third parties such as
telecoms providers, support and maintenance suppliers and so on. You may
therefore need to include them in your discussions and plans because their own
service continuity management will have a direct bearing on yours.
