The difference between Service Continuity Management and 'disaster recovery' is
that Service Continuity Management includes a proactive element to reduce risk,
whereas 'disaster recovery' is usually just the reactive part. Other benefits of
Service Continuity Management include the following.
- The focus on service, rather than equipment, aligns the process with the overall
school and ICT strategy, not just the technical support strategy.
- Having a contingency plan reduces the impact on school activities of a medium-
to long-term ICT outage is.
- Good service continuity management can help to reduce the cost of insurance.
- It allows technical support to understand the importance and priority of ICT
services within the school, which is beneficial day to day, not just in the event of
a disaster.
Don't think 'it won't happen to me'. Service Continuity Management is not just for
dramatic disasters - workaday accidents do happen!
