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FITS - Service Continuity Management
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Introduction to FITS
Change Processes
Change Management
Release Management
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Financial Management
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Service Continuity Manaagement
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1. Overview
What is Service Continuity Management?
Why use Service Continuity Management?
Who uses Service Continuity Management?
How Service Continuity Management works
What does Service Continuity Management cost?
2. Implementation guide
Define what needs to be done
Prepare to implement
Implement
Review the implementation
Implementation resources
3. Operations guide
What needs to be done
When does it need doing?
Who does it?
Operational resources
4. Toolkit
Templates
Examples
5. Roles and responsibilities
Service continuity manager
Service continuity recovery team
6. Review of Service Continuity Management
Recap of Service Continuity Management
Checklist
5.
Roles and responsibilities
Service continuity manager
Service continuity recovery team
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