The purpose of this section is to help you review your implementation and ongoing
operation of service desk, check your understanding of the process, examine what
a successful implementation should look like and consider what you have achieved
by introducing it into your school. This will help you to assess how successful its
introduction has been and point you back to the relevant sections in the Service
Desk process that you should revisit to make improvements, if these are necessary.
Start by reading the sections included in the recap of Service Desk. When you have
refreshed your memory and considered your own implementation alongside these
descriptions, work through the checklist to identify any areas you should revisit and
perhaps reimplement or reinforce.
