Where schools do not provide a single point of contact this can create problems when teaching
staff and technicians need to discuss the incident or request. School staff reporting an incident
may not always be available when the technician arrives to fix it, which can create delays.
Therefore, schools should provide a single point of contact who has knowledge about an incident
when registering a support call with a technician or 3rd party provider. This is most important where
technical support is external to the school eg, it is provided by an LEA or other 3rd party support
company.
