Any organisation that needs to understand their technical support requirements will start with
implementing a Service Desk. It will help them to put all incidents and requests through a single
point of contact to understand what their needs are and how they are currently addressing them.
Most organisations provide service desks for IT support, building support, HR support - anywhere
that staff need lots of interaction with a department.The service desk can be expanded to provide a
range of services in the school.
Using the tools and advice on this website will help match the service desk to your schools needs.
Whilst case studies can be helpful, knowing your own requirements completely will be fundamental
in setting up the technical support required in your school.
