Use this checklist to identify any areas of incident management that have not yet
been entirely successful. Then reinforce them by revisiting and re- implementing the
relevant section of the FITS process.
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Characteristics of a successful
implementation
|
FITS section to revisit if the implementation is
not yet successful
|
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The process for logging an incident or
making a request is understood.
|
|
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The incident sheet is checked for
completeness.
|
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The incident sheet is available.
|
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The incident diagnostic sheet and process is
understood and used
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The school uses a knowledge base
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The school advises on the closure of a call
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The levels of reported incidents are
monitored and results of the measurements
are reported.
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The benefits of using Incident Management
are realised and continuous improvement
continues
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If the above characteristics are all true of your school, congratulations on
implementing a successful incident management process! The next steps for you
are to continue operating the process as described in the
Incident Management
operations guide and establish the process firmly. Work through this checklist at
regular intervals to help you check that everyone responsible continues to carry out
all aspects of the process. Using the links above, you can then address any
shortfalls as they arise.
