Home 
 1. Overview - What is Problem Management 
 What is Problem Management? 
 Who uses Problem Management? 
 Why use Problem Management 
 How Problem Management works 
 What does Problem Management cost? 
 2. Guide - How to implement Problem Management 
 Define what needs to be done to implement Problem ...  
 Prepare to implement Problem Management 
 The Problem Management implementation plan 
 Problem Management post implementation review 
 Roles and responsibilities in Problem Management 
 Problem Management resources 
 3. Operations Guide to Problem Management 
 How to operate Problem Management 
 When does Problem Management occur? 
 Who carries out Problem Management? 
 Problem Management resources 
 Problem Management reports 
 4. Problem Management toolkit 
 Problem Management checklist 
 Problem Management process 
 Using problem analysis tools 
 The Problem Management implementation plan 
 Sample document to users about the introduction of...  
  Incident diagnostics 
 5. Roles and responsibilities of Problem Management 
 DW1157_3 Roles and responsibilities in Problem Man...  
 Who uses Problem Management? 
 6. Review of Problem Management  
 Recap of Problem Management  
 Checklist  
Problem Management
Overview - What is Problem Management Guide - How to implement Problem Management Operations Guide to Problem Management Problem Management toolkit Roles and responsibilities of Problem Management Review of Problem Management
You have the same problem occurring time after time and it never gets fixed properly? You need the FITS Problem Management process.


Aim
The aim of this section is to introduce the topic of problem management and to help you implement the process in your school with a minimum of preparation and training.



Objectives
The objectives of this section are to enable you to:
    • understand the difference between incidents and problems
    • understand when a quick fix is not sufficient to permanently resolve a problem
    • decide whether you need to implement problem control
    • understand how to implement the Problem Management process
    • understand how to achieve workarounds and solutions
    • decide which reports your school requires and how to produce them.




Structure

The topic is arranged in the following sections:

Topic home page
  • Aim and objectives of this section
Overview
  • An introduction to the Problem Management process, including the roles and responsibilities involved
Implementation guide
  • A guide to implementing the Problem Management process, with plans and options
Operations guide
  • A guide to the ongoing operation of the Problem Management process, with tools and guidance
Toolkit
  • All of our examples and templates collected together in one area
  • All roles and responsibilities collected together in one area
Review
  • A summary of the process and what you should have achieved plus a checklist to help you identify whether you need to revisit any of the materials
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