When planning to implement processes you will need to consider the role requirements and the
resources available to you. Your resources may include:
- technical support staff
- ICT teaching staff
- other teaching staff
- school administrative staff
- other school staff
- suppliers
- contractors
- technical staff from other schools
It is important to consider the available resources carefully to ensure best fit of people skills with
process roles and their requirements. When assigning roles to individuals consider similarities to
other existing responsibilities and individual aptitudes and try to accommodate these when
assigning roles.
Remember too that technical jobs are not just technical, there is an element of administration that
is essential – updating records, procedures and diagrams, providing reports, updating fault logs,
solutions and knowledge bases. These are vital aspects of all roles and should not be neglected.
In FITS we have kept each process separate so that you can apply each one in the way that is
most suitable for each individual school. Practical suggestions for assigning roles are explored in
each process section separately. There are likely to be more roles than there are people which will
mean that some roles must be combined for one person to carry out. Some roles can be combined
easily, some present
conflicts of interest to be avoided.
As a rule of thumb you will find that the roles in FITS can be defined as three types - managerial,
technical and administrative. You may find it helpful to examine the roles and responsibilities
section of each process before you start implementing any one. This will help you to decide in
advance on the allocation of all roles and responsibilities and start with a structured team.
