In our experience ICT technical support departments have little free time to spend on implementing
processes and procedures because day-to-day activities are unpredictable and must take priority.
Our aim is to help you begin to remove some of the unpredictability by introducing best practice
processes in small steps and so begin to realise the benefits as quickly as possible with the
minimum impact on your normal activities.
Each section takes a standard approach:
It is also important to remember that there are some key success factors when attempting to
implement processes like these:
