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Updating the
configuration
management database
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The CMDB administrator carries out the updates to the
configuration management database.
This role may have been allocated to one or more people who
receive completed requests for change and incident/request
forms at the end of their lifecycle. Alternatively the
responsibilities of the CMDB administrator may have been
assigned to the main participants in the request for change
process and/or the incident/request process. The choice is
yours and will depend upon your resources.
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Auditing and verifying
configuration items
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The person responsible for ICT or technical support should
have the role of configuration manager and is responsible for
the auditing of configuration items and their verification against
the configuration management database records. This task
may be delegated as appropriate.
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Monitoring the
Configuration
Management process
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Reporting is the responsibility of the configuration manager (the
person responsible for ICT or technical support). However, the
configuration manager may delegate it to anyone suitable who
has access to audit data.
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Making decisions
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Decision making (in configuration management?) should be
carried out by the person responsible for ICT and/or technical
support.
Their decisions should be based on a combination of their
interpretation of report data and the answers to any questions
arising from that data. To that end they may need to include in
the decision-making process anyone involved in the provision
of ICT and technical support.
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