After you have created and populated your configuration management database
and processed a few changes, ask some key questions and consider the answers
before continuing to use the process:
- Did everyone understand what was required of them?
- Was each attribute completed in each configuration item?
- Does training need to be revisited before continuing?
- Are the requests for change, incident/request forms and stock control forms
flowing freely to the CMDB administrator?
- Was everyone informed of the new process?
