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As described in the overall FITS implementation
approach, we recommend a phased approach to
implementing new processes.
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See FITS introduction.
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FITS Configuration Management is for people with
little free time to spend on implementing processes
and procedures and whose day-to-day activities are
unpredictable and must take priority.
Our aim is to help you begin to remove some of the
unpredictability by introducing best-practice
processes in small steps and so begin to realise the
benefits as quickly as possible.
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Long-term scope
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In the long term, configuration management should provide a
detailed and accurate virtual representation of the services,
equipment and associated documentation in the ICT
infrastructure. This representation should also illustrate the
relationships between these items. This model of the ICT
infrastructure, providing it is kept up to date, enables decisions
to be taken, plans to be made, problems to be diagnosed and
actions to be performed without having to carry out a real-time
investigation into what connects to what, etc.
However, for it to be fully effective, this is complex and time
consuming. Being over-ambitious at the start may mean early
failure of the process and wasted time and effort.
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Short-term scope
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In the short term it is advisable to start in a small and
manageable way and build gradually on solid foundations.
We recommend that first you establish the maintenance
processes (change management and the incident/request
process) and then implement a configuration management
database, using basic tools with carefully defined configuration
items and minimal attributes. This will ensure that the database
does not contain so much data that it is impossible to maintain
with the resources available, yet establishes a foundation of
useful information on which to build.
Our implementation guide will take you through the steps
required to introduce Configuration Management in your school,
including recommended configuration items and attributes to
keep it manageable.
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