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FITS - Configuration Management
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Change Processes
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1. Overview
What is Configuration Management?
Why use Configuration Management?
Who uses Configuration Management?
How Configuration Management works
What does Configuration Management cost?
2. Implementation guide
Define what needs to be done
Prepare to implement
Implement
Review the implementation
Implementation resources
3. Operations guide
What needs to be done?
When does it need doing?
Who does it?
Operational resources
4. Toolkit
Examples
Templates
5. Roles and responsibilities
CMDB administrator
Configuration manager
Implementer
6. Review of Configuration Management
Recap of Configuration Management
Checklist
Implementer
Implements changes to the configuration
Deals with incidents and requests
May also be a CMDB administrator
Is responsible for following request for change and incident/request processes
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Roles and Responsibilities
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