Configuration management is proactive technical support focused on providing
information to help resolve incidents and problems. Some of the benefits are that:
- technical information is available to ICT staff and suppliers
- dependencies between configuration items are understood
- the information available helps in the planning of changes
- there is a single, therefore consistent, source of information
- graphical representation of infrastructure is available to aid diagnosis of
incidents and problems
- when supported by Change Management the Configuration Management
Database information is kept up to date
- it provides a list.
