Configuration management is the process of creating and maintaining an up-to-
date record of all the components of the ICT infrastructure, including related
documentation. Its purpose is to show what makes up the ICT infrastructure and
illustrate the physical locations and links between each item, known as
configuration items.
Configuration management is more than just the recording of computer hardware
for the purpose of asset management, although it can be used to maintain asset
information. The extra value provided by configuration management is the rich
source of support information it provides consistently to all interested parties. This
information is stored together in the configuration management database .
