Assigning roles and responsibilities in Configuration Management
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Role
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Suggested representative(s)
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Comments
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An administrative or technical
person with access to the
configuration management
database, eg:
- technician
- ICT co-ordinator
- secretary/administrator
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You can have one or more
administrators. You may wish to
centralise this role or require
anyone involved in movement or
change of configuration items to
be responsible for their own
CMDB administration.
It is vital that responsibility for
updating the CMDB is clear to
make sure that it is kept up to
date.
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Person with overall responsibility
for Configuration Management or
ICT in general, eg:
- ICT manager
- ICT co-ordinator
- network manager
- technician.
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This may be delegated to
someone in the ICT team but
there should be only one
configuration manager for the
sake of accountability.
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Person responsible for carrying
out technical changes, eg:
- technician
- ICT co-ordinator
- network manager
- supplier
- teacher.
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Anyone who is authorised to
effect changes to the
configuration is an implementer
by default.
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