|
Creating and
approving requests
for change
|
The originator of each change is responsible for starting the request
for change cycle each time and for seeing it through to closure.
Originators, peer reviewers and implementers may vary from change
to change, but it is likely that the approvers will remain constant.
|
|
Communicating
changes
|
Communication to ICT users may be issued by anyone familiar with
the change, providing the content of the communication is not too
technical and does not include jargon.
It may be appropriate for the person responsible for ICT or technical
support to issue communications, or the person responsible may
delegate the task to, for example, the service desk.
|
|
Monitoring the
Change Management
process
|
Reporting is the responsibility of the person responsible for ICT or
technical support. However, they may delegate it to anyone who has
access to completed requests for change.
|
|
Making decisions
|
The person responsible for ICT and/or technical support should make
decisions about changes.
Their decisions should be based on a combination of their
interpretation of report data and the answers to any questions arising
from that data. To that end they may need to include anyone involved
in the provision of ICT and technical support in the decision- making
process.
|
|
|
|
|
|
