Home 
 1. Overview 
 What is Change Management?  
 Why use Change Management? 
 Who uses Change Management?  
 How Change Management works  
 What does Change Management cost?  
 2. Implementation guide  
 Define what needs to be done 
 Prepare to implement 
 Implement 
 Review the implementation 
 Implementation resources  
 3. Operations guide  
 What needs to be done?  
 When does it need doing?  
 Who does it?  
 Operational resources  
 4. Toolkit  
 Examples  
 Templates  
 5. Roles and responsibilities  
 Originator  
 Initial approver  
 Peer reviewer  
 Implementer  
 Final approver  
 Change manager  
 6. Review of Change Management  
 Recap of Change Management  
 Checklist  
Who uses Change Management?
Change Management is used predominantly by those responsible for ICT and ICT technical support. 

Representatives of the user community may also be involved to give their perspective on changes to services and the scheduling of changes.

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