Change Management is the process for managing the implementation of changes
to the ICT infrastructure including hardware, software, services or related
documentation. Its purpose is to minimise the disruption to ICT services caused by
change and to ensure that records of hardware, software, services and
documentation are kept up to date.
In FITS Change Management, a change may be the result of a technical failure or
problem and the nature and content of the change would be identified in the
Problem Management , Availability Management or Capacity Management
process. Alternatively a change may be the result of a new ICT software or
hardware requirement. In this instance the Release Management process would
be the mechanism for defining and developing the new service and ensuring its
readiness for implementation. The Change Management process enables the
actual change to take place and elements of the process include impact
assessment, approval, scheduling, implementation and communication.
Some examples of changes are:
- replacing a failed desktop PC
- installing a new software application
- assigning a software licence to a different user
- installing additional memory in a server
- revising a procedure document.
